About
Twenty organizes companies, contacts and opportunities around a data model you can adapt. Teams can add custom objects and fields, then use table, Kanban or calendar views rather than forcing every relationship into a fixed sales pipeline. Email and calendar connections keep customer activity close to the records it concerns. The platform is particularly relevant when a business has unusual account structures or wants developers to extend its CRM. REST and GraphQL APIs, webhooks and workflows provide routes into the rest of a company’s stack. Managed cloud hosting reduces infrastructure work, while self-hosting offers another deployment path. That flexibility is most useful when someone owns the configuration: teams seeking a fully preconfigured sales process should budget time for setup and migration.
Editor's note
Twenty is a strong candidate for a CRM shortlist when custom data structures matter more than a large bundle of ready-made sales tools. Compare the permissions and workflow allowances carefully before choosing a plan, especially if several teams will share one workspace.
Key features
- Custom objects, fields and record views
- Email and calendar synchronization
- Workflow automation and webhooks
- Cloud hosting or self-hosted deployment
Pricing
Cloud from $9/user/month billed annually; self-hosted option available.
Pro
$9 / per user/month, billed annually
- Custom objects and views
- Email and calendar sync
- APIs and webhooks
- Workflow credit allowance
Organization
$19 / per user/month, billed annually
- Pro features
- Row-level permissions
- SAML and OIDC SSO
- Custom domain
Frequently asked
- Is Twenty available as a self-hosted CRM?
- Yes. Twenty offers a self-hosted option as well as managed cloud plans. Running your own instance means taking responsibility for hosting, maintenance and upgrades.
- Which plan adds more granular access controls?
- Organization adds row-level permissions and SAML/OIDC single sign-on. Enterprise is separately quoted for needs such as additional isolation and provisioning controls.
