Overview
Intercom leads with in-app messaging and AI-first support workflows. Zendesk is the incumbent for ticket volume, SLAs, and enterprise routing.
Pricing
Intercom from $74/mo; Zendesk Suite Team from $55/agent/mo.
Best for
Intercom for product-led SaaS with proactive messaging. Zendesk for large support orgs with complex routing and compliance needs.